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Support Article

Values do not load on clicking the Add button

SA-94162

Summary



On clicking the Add button of the  'History And Attachments' section, the values do not load. This occurs when adding attachments using the iPAD Safari browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Click the History And Attachments section.
  2. Click the Add button.


Root Cause



A software use or operation error.
The buttons were customized.



Resolution



Here’s the explanation for the reported behavior:

Revert to the out-of-the-box buttons in the History and Attachments section.
Suggest Edit

Published January 10, 2020 - Updated December 2, 2021

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