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Support Article

Values in dynamic select are not displayed

SA-610

Summary



Users see three fields on a screen. Interaction type, due date and operator. Interaction Type is a prompt select and based on the value selected, due date is calculated appropriately. Operator field is a dynamic select which displays a lot of values. Because a lot of values are being fetched, it takes a few seconds. While operator field is still loading if the user selects interaction type, due date is not shown. It remains blank. If you wait for Operator to finish loading, then the issue does not exist.

ERROR MESSAGES 

Not Applicable 

STEPS TO REPRODUCE 

Not Applicable 

Root Cause



Root cause for the issue is that customer is trying to load a lot of values in his dynamic select which takes considerable amount of time to load.

Resolution



Change the Load mode for dynamic select to "OnDemand" to resolve the issue.
Suggest Edit

Published March 21, 2016 - Updated October 8, 2020

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