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Support Article

Version Information is not available for PegaCALL



After upgrading from CPM 6.2 SP1 to CPM 7.1.3, the PegaCALL engine fails to initialize and the PegaCALL version does not display as expected in the PegaCALL administration tab.

Error Messages

Exception 1: When checking CTI-Links
Caught exception: Failed to compile generated Java com.pegarules.generated.activity.ra_action_getlinkstatusinfo_8eec46a6f035ca508e08ddc36ea5349d: ---------- 1. ERROR in com/pegarules/generated/activity/ (at line 453) final String linksSummary = com.pega.pegacti.core.SessionManager.getInstance(tenantName).getLinksSummaryInfoXML(tools.getParamValue("LinkHandle")); ^^^^^^^^^^^ The method getInstance() in the type SessionManager is not applicable for the arguments (String) ---------- 1 problem (1 error) From: (

Exception 2: When checking Version Information
ERROR in com/pegarules/generated/activity/ (at line 164)
version = com.pega.pegacti.core.Version.getVersionNumber();
com.pega.pegacti.core.Version cannot be resolved to a type

Steps to Reproduce

1. Log in with CASysAdmin OR Development User having access to CPM.
2. Navigate to Designer Studio > Channel Services > PegaCALL > Administration & Configuration.
3. Exception 1 (Detailed under "Error Messages") is thrown.
4. Move to Version Information Tab and observe that all of them display as N/A.
5. Click Refresh button to refresh the screen. Exception 2 (Detailed under "Error Messages") is thrown.

Root Cause

The required PegaCALL Dynamic System Setting is missing.


In a CPM 7.1.3 system, create the below Dynamic System Setting and set the value to 07-13-01


Published July 22, 2015 - Updated October 8, 2020

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