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Support Article

Version Information is not available for PegaCALL

SA-12268

Summary



After upgrading from CPM 6.2 SP1 to CPM 7.1.3, the PegaCALL engine fails to initialize and the PegaCALL version does not display as expected in the PegaCALL administration tab.

Error Messages



Exception 1: When checking CTI-Links
Caught exception: com.pega.pegarules.pub.generator.FirstUseAssemblerException: Failed to compile generated Java com.pegarules.generated.activity.ra_action_getlinkstatusinfo_8eec46a6f035ca508e08ddc36ea5349d: ---------- 1. ERROR in com/pegarules/generated/activity/ra_action_getlinkstatusinfo_8eec46a6f035ca508e08ddc36ea5349d.java (at line 453) final String linksSummary = com.pega.pegacti.core.SessionManager.getInstance(tenantName).getLinksSummaryInfoXML(tools.getParamValue("LinkHandle")); ^^^^^^^^^^^ The method getInstance() in the type SessionManager is not applicable for the arguments (String) ---------- 1 problem (1 error) From: (H021315D80C94927890E1FAEE33A3690C:xx.yyy.z.bb)

Exception 2: When checking Version Information
ERROR in com/pegarules/generated/activity/ra_action_getpegacallversion_ac958680ee2b8a50451f5a0b94c92bf4.java (at line 164)
version = com.pega.pegacti.core.Version.getVersionNumber();
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
com.pega.pegacti.core.Version cannot be resolved to a type


Steps to Reproduce



1. Log in with CASysAdmin OR Development User having access to CPM.
2. Navigate to Designer Studio > Channel Services > PegaCALL > Administration & Configuration.
3. Exception 1 (Detailed under "Error Messages") is thrown.
4. Move to Version Information Tab and observe that all of them display as N/A.
5. Click Refresh button to refresh the screen. Exception 2 (Detailed under "Error Messages") is thrown.


Root Cause



The required PegaCALL Dynamic System Setting is missing.

Resolution



In a CPM 7.1.3 system, create the below Dynamic System Setting and set the value to 07-13-01

properties/com.pega.pegarules.bootstrap.codeset.version.PegaFW-ChannelServices/default
 

Published July 22, 2015 - Updated October 8, 2020

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