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Support Article

View full history button does not work

SA-4352

Summary



In a Class Rule, the View full history button does not work.

Error Messages



Not Applicable

Steps to Reproduce



Open a Class Rule and navigate to the History tab.
Click the button View full history.

Root Cause



An issue in the custom application code or rules

After Pega 7.1.6 installation, several issues arose. The system administrator customized the installation steps. Most notably, the database users did not include any privileges. Furthermore, the SQL for rulebase setup was generated manually. The reported problems could not be reproduced even after three attempts. Perhaps the SQL scripts were not run properly. Although no errors were shown in the database, a stored procedure (most likely a trigger) not compiled properly was the suspected cause because of the nature of the problems reported.


Resolution



Because Pega installation is straightforward, the suggested approach of reinstalling Pega 7.1.6 following the documented steps carefully without customization was advised.

Reinstalling Pega 7.1.6 resolved the issues.

Published November 14, 2017 - Updated October 8, 2020

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