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Support Article

Visa reason code 72 incorrectly prompts for documentation

SA-21867

Summary



For Visa Reason Code (RC) 72, Condition Code (CC) 1 the Visa manual indicates that documentation is not required. However, when using this reason code the system prompts for documentation.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create chargeback under Reason Code 72.
  2. Using Condition Code 1, check document requirements.

Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-26833

Published April 15, 2016 - Updated December 2, 2021

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