Support Article
Visa Reason Code 86 not routing to Pending Document
SA-1551
Summary
When Reason Code 86 is selected, it should route to the PendingDocument flow (PendingDocument WB) as it needs Inbound Document. However, instead it goes to the Process Chargeback screen.The property set to “False” based on Question 67 (paid by other means) is PaidByOtherMeansInd but the When Condition(WhenQ67No) in the ReasonCode 86 is checking a different Property “IsProofMerchServPaidOthMeans”. The flow does not proceed to WaitforDocuments.
Error Messages
Not Applicable
Steps to Reproduce
- Create case for Visa Card
- Select reason code 86-1
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-9972.
Published January 31, 2016 - Updated October 15, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.