Support Article

VISA transaction Retrieval Request is going to a problem flow



VISA transaction Retrieval Request is going to a Problem flow.

Error Messages

Problem flow: there is no connector found in RR Flow wrapper.

Steps to Reproduce

  1. Create VISA case with tarnsaction amount <= 25 and merchant country code is US
  2. Proceed case till determine reason code
  3. From other actions launch the Retrieval Request
  4. After submitting request, parallel assignment will generate and goes to problem flow.

Root Cause

The first step of Activity PegaCard-Sd-Dispute-Visa-.CheckMustDoRR has no label when the condition is true.


Apply Hfix-29152


Published October 11, 2016 - Updated October 26, 2016

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