Support Article

VISA transaction Retrieval Request is going to a problem flow

SA-29054

Summary



VISA transaction Retrieval Request is going to a Problem flow.

Error Messages



Problem flow: there is no connector found in RR Flow wrapper.

Steps to Reproduce

  1. Create VISA case with tarnsaction amount <= 25 and merchant country code is US
  2. Proceed case till determine reason code
  3. From other actions launch the Retrieval Request
  4. After submitting request, parallel assignment will generate and goes to problem flow.


Root Cause



The first step of Activity PegaCard-Sd-Dispute-Visa-.CheckMustDoRR has no label when the condition is true.

Resolution

Apply Hfix-29152

 

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Published October 11, 2016 - Updated October 26, 2016

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