Support Article
VISA transaction Retrieval Request is going to a problem flow
SA-29054
Summary
VISA transaction Retrieval Request is going to a Problem flow.
Error Messages
Problem flow: there is no connector found in RR Flow wrapper.
Steps to Reproduce
- Create VISA case with tarnsaction amount <= 25 and merchant country code is US
- Proceed case till determine reason code
- From other actions launch the Retrieval Request
- After submitting request, parallel assignment will generate and goes to problem flow.
Root Cause
The first step of Activity PegaCard-Sd-Dispute-Visa-.CheckMustDoRR has no label when the condition is true.
Resolution
Apply Hfix-29152
Published October 27, 2016 - Updated December 2, 2021
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