Support Article

Visual Business Director does not launch due to Console errors

SA-27492

Summary



When a user tries to launch to Visual Business Director console, the console fails to load with the below errors.


Error Messages



On Screen:

An error has occurred. Check your Java console for details.





In Java Console:
security: Missing Application-Library-Allowable-Codebase manifest attribute for: http://<server_name>:<port>/vbd/vbd-applet.jar
security: Validate the certificate chain using CertPath API


Steps to Reproduce



Try to load the Visual Business Director console.


Root Cause



A defect or configuration issue in the operating environment. 


Resolution



Wrong Key performance indicators (KPI) was chosen for
Visual Business Director (VBD) planner and as outcome in KPI is case-sensitive, opted for outcome same as of used in Interaction History (IH).
For VBD, KPI was pointed to un-used KPI, which was AVG Spend (not-used KPI). And in the IH table (FACT Responses), user was storing positive response as "accept" however in KPI, user was selecting "Accepted" as outcome (case-sensitive).
Suggested to change KPI as "Total Accepts" in VBD planner as shown below:


 

Published August 31, 2016 - Updated September 14, 2016

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