Visual Business Director does not launch due to Console errors
When a user tries to launch to Visual Business Director console, the console fails to load with the below errors.
An error has occurred. Check your Java console for details.
In Java Console:
security: Missing Application-Library-Allowable-Codebase manifest attribute for: http://<server_name>:<port>/vbd/vbd-applet.jar
security: Validate the certificate chain using CertPath API
Steps to Reproduce
Try to load the Visual Business Director console.
A defect or configuration issue in the operating environment.
Wrong Key performance indicators (KPI) was chosen for Visual Business Director
(VBD) planner and as outcome in KPI is case-sensitive, opted for outcome same as of used in Interaction History (IH).
For VBD, KPI was pointed to un-used KPI, which was AVG Spend (not-used KPI). And in the IH table (FACT Responses), user was storing positive response as "accept" however in KPI, user was selecting "Accepted" as outcome (case-sensitive).
Suggested to change KPI as "Total Accepts" in VBD planner as shown below:
Published August 31, 2016 - Updated September 14, 2016