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Support Article

Visual Segment not working



Visual segment does not complete. It always takes lengthy duration with Pega Marketing 7.21.

Error Messages

Not Applicable

Steps to Reproduce

1. Create visual criteria segment in Marketing Portal.
2. Select Search Type as "Is Null".
3. Select negation check box.

Root Cause

User was trying to set the "Is not null" criterion by following above steps.

Not sure why, but the segment run is not getting completed when 'is not null condition' is set using above combination.


User is suggested to use count operator on lists instead and change the criterion to 'count > 0', which resolves the segment run issue.

Published July 12, 2017 - Updated December 2, 2021

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