Support Article

Visual Segment not working

SA-35251

Summary



Visual segment does not complete. It always takes lengthy duration with Pega Marketing 7.21.


Error Messages



Not Applicable


Steps to Reproduce



1. Create visual criteria segment in Marketing Portal.
2. Select Search Type as "Is Null".
3. Select negation check box.


Root Cause



User was trying to set the "Is not null" criterion by following above steps.

Not sure why, but the segment run is not getting completed when 'is not null condition' is set using above combination.


Resolution



User is suggested to use count operator on lists instead and change the criterion to 'count > 0', which resolves the segment run issue.

Published March 20, 2017 - Updated July 12, 2017

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