Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Warm Transfer results in a java script error



Warm Transfer in PegaCall 7.21.1 results in the below java script error.

Error Messages

failed to find any connection on call: 12746 with party 8555067

Steps to Reproduce

  1. Log in to an Extension in session 1
  2. Initiate a Inbound Telephony Call and Accept
  3. Log in to another Extension in session 2
  4. Warm Transfer the call from session 1 to session 2
  5. Accept the call in session 2
  6. Complete the transfer in session 1

Root Cause

pyOtherDN is populated wrong due to the handling of Initiated and In-progress.


Apply HFix-34843
Suggest Edit

Published July 21, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us