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Support Article

Warm Transfer results in a java script error

SA-39229

Summary



Warm Transfer in PegaCall 7.21.1 results in the below java script error.


Error Messages



failed to find any connection on call: 12746 with party 8555067


Steps to Reproduce

  1. Log in to an Extension in session 1
  2. Initiate a Inbound Telephony Call and Accept
  3. Log in to another Extension in session 2
  4. Warm Transfer the call from session 1 to session 2
  5. Accept the call in session 2
  6. Complete the transfer in session 1


Root Cause



pyOtherDN is populated wrong due to the handling of Initiated and In-progress.

Resolution



Apply HFix-34843
Suggest Edit

Published July 21, 2017 - Updated October 8, 2020

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