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Support Article

Warning symbol for all Catagories in NBAA



When trying to reorder Categories on Manage Intent screen, unable to save the change even though drag and drop of the Categories is possible. A warning symbol is generated for all categories when saving it.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in to NBAM Application and try opening Manage Intent landing page from Next Best Action Settings > Settings > Manage Intents.
2. Try to reorder the categories in the Application and click Save. The reordered categories are not saved and the Complaint icon is displayed on all categories.

Root Cause

A defect in Pegasystems’ code or rules.


Install HFix-23859 in which the Intent embed page is removed and saving it when reordering the category.

In the application, reordering of categories is not supported. Categories are sorted based on alphabetical order. Instead reordering of the intents inside the category is working fine.

Published October 1, 2015 - Updated October 8, 2020

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