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Support Article

WebLdap authentication changes casing of identifier



An application is configured with an external authentication in the Active directory.
The Authentication Service:WebLDAP1 /prweb/PRWebLDAP1 is used.
When logging in to the system, value in the pyUserIdentifier field for Operator ID record changing value is entered in the User Name field on the login form. Log entries do not display when logging in to the the system.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure authentication through the Active directory on the system for PRWebLdap authentication service.
  2. Create an Operator ID with user name 'test' on the application.
  3. Enable external authentication.
  4. Open the URL, /prweb/PRWebLDAP1.
  5. Enter the user name, Test.
  6. Enter the password and press Log in. Check the Operator ID record after login. Username is changed from 'test' value to 'Test'.

Root Cause

The AuthenticationLDAPWebVerifyCredentials activity was invoked from the Authentication service rule as the authentication activity.

In this activity, in Step 9,

Property-Set page Operator
.pyImportedUser = "true"

where param.UserIdentifier is the input parameter from the login form.
Therefore, pyUserIdentifier changed after login.


As a local-change, use AuthenticationLDAPVerifyCredentials.

Suggest Edit

Published January 3, 2019 - Updated October 8, 2020

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