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Support Article

When condition in Actions tab of button not working



A few actions are configured on a button in a section. One of the actions always executes despite the When condition configured on it.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a button with a few actions.
  2. For any action, configure the When condition. The When condition does not work correctly and the action is always executed.

Root Cause

The property used in the When condition was not displayed in the UI initially. As a result, the property was not loaded in the Document Object Model (DOM) and the When condition was not executed correctly.


As a local-change, add the property in the UI using the pxhidden control.


Published December 26, 2018 - Updated October 8, 2020

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