Support Article
When not evaluating correctly when DSS dsm/clipboard/option true
SA-30453
Summary
When rules setup on the Customer class do not evaluate correctly.
These When Rules which are Offer Relevancy Rules are generally defined on the Customer Class and using a isInPagelListWhen function, the child When rules can be accessed.
The Customer and DateTime clipboard pages are not accessible when the DSS setting dsm/clipboard/optimize is set to true.
With the DSS setting 'clipboard/optimize' set as above user is seeing evidence that this is imposing overheads on the solution when processing outbound campaigns that were not allowed for:
- Pega Marketing V7.13
- Pega 7.2
Error Messages
Not applicable
Steps to Reproduce
Not Applicable
Root Cause
When a complex property reference is passed to Decision Strategy Manager (DSM) page, it is treated as a simple reference. Due to this, incorrect results are returned by DSM page.
Resolution
Apply HFix-30001.
Published November 22, 2016 - Updated October 8, 2020
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