Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

When using Pega 7.1.8 other actions refresh fails

SA-11421

Summary



Following an upgrade to Pega 7.1.8 from Pega 7.1.7, attempting to refresh a case from the Other Actions menu results in an error in a pop-up window.

Error Messages



Status fail
Message There has been an issue; please consult your system administrator


Steps to Reproduce

  1. Open a case.
  2. Select "Other Actions".
  3. Click Refresh and observe error in pop-up.

Root Cause



Pega 7.1.8 uses a new menu implementation that can result in the issue in upgraded systems.

Resolution



Update the menus to use the new implementation as follows.
  1. From the designer studio menu select User Interface / HTML 5 Application Readiness.
  2. Goto the UI Elements Tab.
  3. Select upgrade the "show menus".
Suggest Edit

Published July 21, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us