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Support Article

When using Pega 7.1.8 other actions refresh fails



Following an upgrade to Pega 7.1.8 from Pega 7.1.7, attempting to refresh a case from the Other Actions menu results in an error in a pop-up window.

Error Messages

Status fail
Message There has been an issue; please consult your system administrator

Steps to Reproduce

  1. Open a case.
  2. Select "Other Actions".
  3. Click Refresh and observe error in pop-up.

Root Cause

Pega 7.1.8 uses a new menu implementation that can result in the issue in upgraded systems.


Update the menus to use the new implementation as follows.
  1. From the designer studio menu select User Interface / HTML 5 Application Readiness.
  2. Goto the UI Elements Tab.
  3. Select upgrade the "show menus".
Suggest Edit

Published July 21, 2015 - Updated October 8, 2020

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