Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

"Where am I" link does not work when clicked

SA-713

Summary



Upon clicking "Where am I", no pop up window displaying the flow diagram is seen.

Error Messages



No error messages. Tracer shows no proof of the click event.


Steps to Reproduce



1. Launch the User portal and launch the flow.
2. Click on "where am I" link.


Root Cause



The root cause of this problem is that PRPC was upgraded from older 5.2 sp3 version to 7.1.5. The old implementation of 'Where Am I' icon does not work in 7.1.5. PRPC upgrade takes care of removing the same from its own OOTB sections i.e. the Headers and replace with the new one.



Resolution



1. Locate the reference to the previous version of the icon in your upgraded application.
2. Remove it and use the new OOTB version of the 'Where am I'
.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us