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Support Article

"Where am I" link does not work when clicked



Upon clicking "Where am I", no pop up window displaying the flow diagram is seen.

Error Messages

No error messages. Tracer shows no proof of the click event.

Steps to Reproduce

1. Launch the User portal and launch the flow.
2. Click on "where am I" link.

Root Cause

The root cause of this problem is that PRPC was upgraded from older 5.2 sp3 version to 7.1.5. The old implementation of 'Where Am I' icon does not work in 7.1.5. PRPC upgrade takes care of removing the same from its own OOTB sections i.e. the Headers and replace with the new one.


1. Locate the reference to the previous version of the icon in your upgraded application.
2. Remove it and use the new OOTB version of the 'Where am I'

Published June 12, 2015 - Updated October 8, 2020

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