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Support Article

The Where am I link does not work when clicked



Error occurs on clicking the 'Where am I' link.

Error Messages

Status: fail
Message: there has been an issue! please contact your system administrator.

Steps to Reproduce

  1. Open any case.
  2. Click the 'Where am I' link.

Root Cause

A defect in Pegasystems’ code or rules: CSTextInput control.
The Step page was passed as a null and was not handled.


Perform the following local-change:

Save As the CSTextInput control to the application result.

Replace the code in the CSTextInput with the below code:

  <pega:when test="$mode-input">
    <pega:include name="pxTextInput" type="Rule-HTML-Property" mode="input"/>
    <pega:when test='$this-value != ""'>
         String className = (null!= tools.getStepPage())? tools.getStepPage().getString("pxObjClass") : "@baseclasss" ;
         String lookupFor = "\t[" + className + ".pyCaption]" + tools.getActive().getStringValue();
         String lookUpValue = tools.getLocalizedTextForString("pyCaption", lookupFor);

      <%= lookUpValue%>

Published October 8, 2020

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