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Support Article

The Where am I link does not work when clicked

SA-90052

Summary



Error occurs on clicking the 'Where am I' link.


Error Messages



Status: fail
Message: there has been an issue! please contact your system administrator.



Steps to Reproduce

  1. Open any case.
  2. Click the 'Where am I' link.


Root Cause



A defect in Pegasystems’ code or rules: CSTextInput control.
The Step page was passed as a null and was not handled.



Resolution



Perform the following local-change:

Save As the CSTextInput control to the application result.

Replace the code in the CSTextInput with the below code:

<pega:choose>
  <pega:when test="$mode-input">
    <pega:include name="pxTextInput" type="Rule-HTML-Property" mode="input"/>
  </pega:when>
  <pega:otherwise>
    <pega:when test='$this-value != ""'>
      <%
         String className = (null!= tools.getStepPage())? tools.getStepPage().getString("pxObjClass") : "@baseclasss" ;
         String lookupFor = "\t[" + className + ".pyCaption]" + tools.getActive().getStringValue();
         String lookUpValue = tools.getLocalizedTextForString("pyCaption", lookupFor);
      %>

      <%= lookUpValue%>
    </pega:when>
  </pega:otherwise>
</pega:choose>

Published October 8, 2020

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