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Support Article

while submitting the form from external user getting error



Error occurs while submitting a form from an external user during Directed Web Access (DWA).

Error Messages

Case not found, work object not available on clipboard, please try again

Steps to Reproduce

  1. Configure DWA to send a link.
  2. Open the mail.
  3. Click the link to open the work object.
  4. Enter data.
  5. Click the Submit button.

Root Cause

An issue in the custom application code or rules.

The customized activity is invoked which resulted in the error.
Two FINISHASSIGNMENT activities are present, one from the @baseclass and the other from the Work- class. The activity from the @baseclass has steps to manage the error flow and the activity from the Work- class has steps to process the flow.


Perform the following local-change:

Call the FINISHASSIGNMENT activity from Work- class in the ActionExternal section.

Published August 19, 2019 - Updated December 2, 2021

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