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Support Article

Window to launch work object does not load

SA-2373

Summary



A grid is displayed with some work objects listed. When you click on a work object link to open it, the pop-up appears but shows a loading message. The data for the work object does not load.

Error Messages



No error message. Just a 'Loading' message is displayed on the pop-up window.


Steps to Reproduce



Display a grid with work objects. Click on the work object link to open it.

Root Cause



User clicks a work object link, this calls a JavaScript function, which further calls an activity. The activity fetches the results from DB using Open-Obj-By-Handle, creates a page in clipboard and then launches a harness through Show-Harness activity that should show the details of work object populated from the clipboard page. In the Show-Harness step of the activity, incorrect Harness name was specified.


Resolution



Provide the correct harness name, to display the work object details as expected.

Published January 31, 2016 - Updated October 8, 2020

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