Support Article

WO lock is not getting released on onclick 'X' button in tab

SA-36464

Summary



WorkObject (WO) lock is not getting released onclick on 'X' button in tab.

The work-object remains in locked state even after user closes the case from user screen Tab 'X'.

The entry was also available in pr_sys_locks table even after closing the case. This happens in a specific scenario mentioned in the below field.



Error Messages



Not Applicable


Steps to Reproduce

  1. Create new WO and close from Tab ‘x’ button.
  2. Re-open the existing case and close from Tab ‘x’ button.


Root Cause



Deprecated WorkArea control.

Resolution



The issue for work object not getting closed is resolved after WorkArea control is upgraded to DynamicContainer.

After this, user was facing an issue where the section being referred in harness in not rendered at run time.

This issue was happening because the section being referred is using ClipboardPage and this page is not available in Clipboard.

So inorder to create a clipboard page at the time of Portal launch modified pyDefault Data Transform of respective class by setting a property in that particular Page.

This way the required page is created in Clipboard.

Published April 13, 2017 - Updated May 2, 2017

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