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Support Article

WO not found in current application



When user clicks on the child case  to open in review mode it will give an error saying ‘The work object was not found in the applications.

Error Messages

The work object was not found in the current application.
Check the ID and try again.

Steps to Reproduce

1. Create parent case
2. Wait for 40 or more minutes
3. Now create the child cases from parent case
4. Open the parent case.
5. Try to open the one of the child cases.

Root Cause

Parent case will have property called 
pxCoveredInsKeys, which will contains the list of its child cases pzInsKeys. However, pxCoveredInsKeys property is not having it.


User is performing Obj-Refresh-And-Lock on parent case which causes the issue. User stops calling it, So reported issue is solved. 

Published January 31, 2016 - Updated October 8, 2020

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