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Support Article

Word Document to PDF Conversion issue



Error when generating a PDF without populating the content of a Word document using the ConvertAttachmentToPDF flow action.

Error Messages

Failed to load PDF document

Steps to Reproduce

Include a Word document as an attachment for a work object using the out-of-the-box ConvertAttachmentToPDF flow action.

Root Cause

A defect in Pegasystems’ code or rules.

The strFileSource was not parsed in the HTML document.


Perform the following local-change:
  1. Declare strFileSource in the ActionConvertAttachmentToPDF HTML -

    <input id="strFileSource" name="strFileSource" type="hidden" value="<pega:reference name='Param.strFileSource'/>">
  2. Add the below line to the ConvertToPdf() function present in the ActionConvertAttachmentToPDF HTML Source (JSP)

    document.getElementById('strFileSource').value = sResult;
  3. Remove the Span tag for the error handling in the Object tag:

    Code after the span tags removal must be :

    <object classid="CLSID:ABA23149-06BA-440D-88FF-69203B966083" codeType=application/x-oleobject id="OpenAuthor" style="visibility:hidden" viewastext>
    PARAM NAME="_ExtentX" VALUE="0">
    <PARAM NAME="_ExtentY" VALUE="0">

Published November 8, 2017 - Updated October 8, 2020

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