Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Word generation doesn't work in Chrome version 42

SA-9351

Summary



When customer clicks on Edit/ View word ducument in create specification popup window  specially in 42 version of chrome, it doesnot work.
Customer uses MS Office 2010. The same functionality works well with previous version of Chrome and even with IE 


Steps to Reproduce

  1.  Click on Application, Expand it 
  2.  Click on Specification 
  3. Click on Create specification button 
  4. A popup window will open 
  5. Click on Edit/View Document 
  6.  Installation of silver integration continously comes even if it is installed 


Root Cause



The root cause of this problem is the defect in chrome version 42.

Resolution



As this defect is not a customer/pegasystems bug. 
42 version of Chrome has disabled NPAPI related plugins like Java, Unity and Silverlight hence the issue is happening.

Published May 8, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us