Support Article
Word generation doesn't work in Chrome version 42
SA-9351
Summary
When customer clicks on Edit/ View word ducument in create specification popup window specially in 42 version of chrome, it doesnot work.
Customer uses MS Office 2010. The same functionality works well with previous version of Chrome and even with IE
Steps to Reproduce
- Click on Application, Expand it
- Click on Specification
- Click on Create specification button
- A popup window will open
- Click on Edit/View Document
- Installation of silver integration continously comes even if it is installed
Root Cause
The root cause of this problem is the defect in chrome version 42.
Resolution
As this defect is not a customer/pegasystems bug.
42 version of Chrome has disabled NPAPI related plugins like Java, Unity and Silverlight hence the issue is happening.
Published May 8, 2015 - Updated October 8, 2020
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