Word Merge fails to launch with Word 2016
SummaryWhen attempting to merge a Word document on Pega 7.1.7, Customer Service (CS) 7.1.3, and using Microsoft Office 2016 on Windows 10 with Internet Explorer 11 an error is observed.
Error Messages"SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '16.0' is not supported"
Steps to ReproduceAttempt to merge a Word document on Pega 7.1.7, CS 7.1.3, and using MS Office 2016 on Windows 10 with
Internet Explorer 11.
Root CausePega does a check on Word Version before generating the document. Need to lift the validation.
Published October 21, 2016 - Updated November 3, 2016