Support Article

WordTextArea control not working in IE11 with Pega 7.2.1

SA-26890

Summary



WordTextArea control in Pega 7.2.1 does not work with Internet Explorer 11. 

Error Messages



Following issues were observed when using the WordTextArea -

1) Navigation to webpage message is displayed in the WordTextArea control after editing the document and closing the document.
2) Also user is getting a pop-up to save the doc, which is not expected.

Steps to Reproduce



1) Use WordTextArea control (Example : Run WordEmbedMergeTest flow).
2) Enter text in the WordTextArea control cell.
3) Click Edit button.Document will be opened and edit the document.
4) Observe the pop-up to save the doc, which is not expected.

5) After closing the document  below errors appear:

Navigation to webpage message is displayed in the WordTextArea control after editing the document 

Root Cause



User environment must have the proper registry settings as described in the following developer help:

https://pdn.pega.com/sites/default/files/help_v719/procomhelpmain.htm#designer studio/environment setup/setupword.htm 




Resolution



Make the registry
changes as mentioned in the PDN link  to resolve the issue.

Published August 17, 2016 - Updated August 25, 2016

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