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Support Article

Work index display as 'Incomplete' when restarting all servers



When restarting all the servers, the work index display as 'Incomplete'. This occurs post update to Pega 7.4.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega 7.1.5 to Pega 7.4
  2. Restart the servers

Root Cause

A defect or configuration issue in the operating environment. Stale entries were present in the pr_sys_ftsindexer table. As a result, reindexing does not occur correctly as the Work classes have been moved to a different schema and the FTSIndexer table fails to find the work objects.


Perform the following local-change:

Restore the Work tables and data and perform reindexing. Use the Purge/Archive wizard to reduce the size of the Work tables.


Published August 19, 2019 - Updated December 2, 2021

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