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Support Article

Work List not auto refreshed



Auto refresh is not working on the work list. When a work object is opened from a work list and resolved, clicking the "Close" button navigates to the same page (work list) but the list is not auto refreshed. The resolved work object still shows up in the list, until the harness is refreshed manually.

Error Messages

Not Applicable

Steps to Reproduce

  1. Go to work list.
  2. Open work object from the list.
  3. Resolve the work object.
  4. Close the work object with the close button in resolved case.
  5. Observe that the resolved work object still remains in the work list after the screen navigates back there.

Root Cause

An issue in the custom application code or rules.


Refer to the PDN Support Article:


Published February 22, 2016 - Updated October 8, 2020

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