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Support Article

Work object details are not saved to D_pyUserWorkList data page



Work object details are only updated in the D_pyUserWorkList data page after synchronization. As the result, unable to display saved cases after their submission in the offline mode. 

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the mobile application
  2. Switch to the offline mode
  3. Create a new work item and complete all the fields
  4. Submit the item and navigate to the main dashboard screenThe item displays at the bottom of the list with the status 'Submitted Offline', however, the key data relating to the work object do not display

Root Cause

A defect in Pegasystems’ code or rules. The work list does not display the data updated in newAssignPage and pyWorkPage when navigating to the worklist after completing the case.


Apply HFix-45726.


Published July 24, 2018 - Updated October 8, 2020

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