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Support Article

Work object does not open in a new tab

SA-9679

Summary



when trying to open a Work object from CPMInteractionPortal experiencing following issues.

1. Work object is being open in Home tab(Replace Dashboard). not in a new tab.

using CPM 7.1.3


Error Messages



no error message

Steps to Reproduce



1. open CPM 7 Interaction Portal
2.go to Manager Tools.
3.Select ADD Topic Link from Education Topic Management.
4. Work Object is open in Home Tab.not in a new tab.



Resolution



Root cause:
The WorkArea Gadget configured in the Portal is a Tabless Dynamic Container.
The Tabs which are visible in the top are not actual Tab Headers instead it is Recent Gadget configured to be shown in Horizontally.
So on clicking a link a new document is being opened but a new entry in recents is not getting added.
This is because OpenWorkByURL Action doesn't supports Recents.

Solution:
To use pega.desktop.createNewWork function instead of openWorkByURL.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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