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Support Article

Work Object does not open from UI

SA-47744

Summary



User has a 'Open Work By Handle' action on a dynamic layout.

During runtime, by clicking the layout as button, user is launching the corresponding workitem.

For any work object is already open for the current requester and if user tries again to open by clicking the dynamic layout, an alert is presented for the same. 

However, when user clicks Ok sometimes the work object  does not open, the user is presented with an empty screen and has to refresh the site in the browser.

This is not happening frequently. If user is trying to reopen the same case, some times the work-item details fails to load onto screen and blank screen is presented.

 

Error Messages



Not Applicable


Steps to Reproduce

  1. Drag a Repeat Grid in a Section with a source as Data Page. The Data page should hold Case id(.pyID) field.
  2. In the grid cell, add a section. In the section, add a Dynamic layout with "Open Work By Handle" action for Click event.  

      3. Now run the Section to load the Grid, Take a particular Case ID for test.
      4. Click the cell to trigger, and open the Case item and after loading the case details, close the case.
      5. Repeat the process for 5-10 times, and sometimes case details fails to load.


Root Cause


 

Sometimes "module.cfg" is becoming null which is throwing errors, so user need to add a safe check if "module.cfg" is present or not before calling "module.destroy" method.


Resolution



Apply HFix-38370.

 

Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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