Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Work Object getting recreated on Advanced Notes Option

SA-5157

Summary



You built an application in PRPC which allows a user to open and update a work object (WO). As part of the WO creation process, the user can attach notes to the WO which leverage out-of-the-box (OOTB) functionality. The problem is with the "Advanced" option for attaching notes. When a user attaches a note using the "Advanced" option, as part of the OOTB activity it is recreating/retrieving the WO back from the database. The user loses any changes done on the WO.

Error Messages



None

Steps to Reproduce

  1. Update a property
  2. Use Advanced Notes option and the work object is refreshed from the database
  3. The property value disappears


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. When some properties in the workobject are updated and after that if a note is added using the Advanced Notes option, then the properties updated in the workobject are reset back. By doing so, the data is lost.


Resolution



This issue is resolved by hotfix item HFix-20508. 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us