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Support Article

Work Object getting recreated on Advanced Notes Option



You built an application in PRPC which allows a user to open and update a work object (WO). As part of the WO creation process, the user can attach notes to the WO which leverage out-of-the-box (OOTB) functionality. The problem is with the "Advanced" option for attaching notes. When a user attaches a note using the "Advanced" option, as part of the OOTB activity it is recreating/retrieving the WO back from the database. The user loses any changes done on the WO.

Error Messages


Steps to Reproduce

  1. Update a property
  2. Use Advanced Notes option and the work object is refreshed from the database
  3. The property value disappears

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. When some properties in the workobject are updated and after that if a note is added using the Advanced Notes option, then the properties updated in the workobject are reset back. By doing so, the data is lost.


This issue is resolved by hotfix item HFix-20508. 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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