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Support Article

Work Object lock not getting released on Logoff

SA-9185

Summary



Work object lock is not getting released on log-off in scenarios where the user opens a Work object, keep the WO open for 15-20 mins without performing any action(idle time) and then directly clicks on the “Log-Off” link. As a result, when the user opens a new session and try to access the WO, they get the Lock Harness. On trying to release the Lock using the "Release Lock ...." button, the lock is not getting released.

Error Messages



Cannot Unlock WO.

Steps to Reproduce



NA

Root Cause



Found a scenario where even though the lock is released, the messages are being added to the page saying that "unable to lock the work object"

Resolution



This issue is resolved by hotfix item HFIX-20047

Published January 31, 2016 - Updated October 8, 2020

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