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Support Article

Work Object lock not getting released on Logoff



Work object lock is not getting released on log-off in scenarios where the user opens a Work object, keep the WO open for 15-20 mins without performing any action(idle time) and then directly clicks on the “Log-Off” link. As a result, when the user opens a new session and try to access the WO, they get the Lock Harness. On trying to release the Lock using the "Release Lock ...." button, the lock is not getting released.

Error Messages

Cannot Unlock WO.

Steps to Reproduce


Root Cause

Found a scenario where even though the lock is released, the messages are being added to the page saying that "unable to lock the work object"


This issue is resolved by hotfix item HFIX-20047

Published January 31, 2016 - Updated October 8, 2020

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