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Support Article

Work objects not archived after running Purge/Archive wizards



While running the Purge/Archive wizards (PRPC 6.2 SP1), users encounter an issue with class hierarchy and have questions.
The Implementation layer is inherited from the Framework layer, and the Framework is inherited from the Org common layer. In this scenario, the Scheduling wizard process does not generate the expected .zip files and the screen indicates that 0 files generated and error encountered.
However, if the Implementation hierarchy is changed, for example, a class is inherited from Work-Cover-, then the Scheduling wizard process generates the .zip files.

Can we combine the Work-Cover- and all of its child work items in the Archive?
Can we include any custom status in the Archive?

Error Messages

0 files generated and error encountered

Steps to Reproduce

Run the Purge/Archive wizards as specified in the problem summary above.

Root Cause

A software use or operation error
A defect in Pegasystems' code or rules


To resolve the issue described in the Summary, you can modify the filter condition of the list view - GETARCHIVABLEITEMS.
Best Practice: Upgrade to the latest Pega Platform release.

Yes: You can combine the Work-Cover- and all of its child work items in the Archive. However, there was an issue in this part of code that was fixed by PRPC 6.2 SP2 HFix-10266. For PRPC 6.2 SP1, you will need to request a back port of HFix-10266. The best practice is to upgrade to the latest Pega Platform release.

No: For PRPC 6.2 SP1 (the release in use for the case reported here), there is no option to specify custom status for archiving objects. The Purge/Archive wizards are developed for purging and archiving resolved work items only.

For complete information about the Purge/Archiove wizards, refer to this Help topic:

Published August 8, 2017 - Updated October 8, 2020

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