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Support Article

Work objects search for custom property does not work correctly

SA-40128

Summary



pyFindWorkGadget is configured to search for work objects based on a custom property in user portal. The search does not return results for all items.


Error Messages



Not Applicable


Steps to Reproduce

  1. Customize standard search by modifying Work-.pyWorkSearch Report Definition and include additional properties that search should be performed on.
  2. Use pyFindWorkGadget on user portal to search for work objects based on that custom property.


Root Cause



An issue in the custom application code or rules. The customized report definition filter prevented certain work objects from qualifying in the result.

Resolution



Perform the following local-change:

Ensure the filter criteria of the custom report definition in regard to Work-.pyWorkSearch is configured correctly to include the missing items.

Published August 22, 2017 - Updated October 8, 2020

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