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Support Article

Work party not attached to a Work Object

SA-3560

Summary



A newly created work party is not attached to my work object when as user execute the out-of-the-box activity "addWorkObjectParty" (Class: "Work-", RuleSet: "Pega-ProcessEngine : 06-02-20")

After the assignment is successfully retrieved from the workbasket, the Work Party is correctly created and saved into the database but the work object doesn't retrieve the work party information.


Error Messages



No specific error message, but the work party information weren’t presented on the screen

Steps to Reproduce


 
  1. Create a work object with expected work party information
  2. Open corresponding assignment from WorkBasket
  3. Work party information missing.

Root Cause



The tracer ouput is clearly showing the application working with two different pages for the same work object. One page is having the expected work party information but the other page hasn’t.

Unfortunately, at the end of the process the page used for the commit is the one not having the expected information.

Resolution



A local change has been implemented to make sure both pages will have the information correctly setup.
 

Published January 31, 2016 - Updated October 8, 2020

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