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Support Article

Work phone validation is not present in contact information



Work phone validation is not present in contact information section while editing an opportunity.

Error Messages

Not Applicable

Steps to Reproduce

  1. Click on the "Opportunities" tab.
  2. Enter the opportunity name and click on "Search" button.
  3. Click on a record in search result to open it.
  4. Click on "Edit" button.
  5. Enter invalid Work phone information in "Contact Information" section.
  6. Click on "OK" button.
Expected: System should display error message to prevent capturing invalid Work phone information.
Actual: System is allowing the user to capture invalid Work phone address.

Root Cause

This is expected as the validate rule is not present in the property.


Enable property level validation via the OOTB edit-validate rule "ValidPhoneNumber" which will prevent wrong entries. 

Published January 31, 2016 - Updated December 2, 2021

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