Support Article
Work phone validation is not present in contact information
SA-8832
Summary
Work phone validation is not present in contact information section while editing an opportunity.
Error Messages
Not Applicable
Steps to Reproduce
- Click on the "Opportunities" tab.
- Enter the opportunity name and click on "Search" button.
- Click on a record in search result to open it.
- Click on "Edit" button.
- Enter invalid Work phone information in "Contact Information" section.
- Click on "OK" button.
Actual: System is allowing the user to capture invalid Work phone address.
Root Cause
This is expected as the validate rule is not present in the property.
Resolution
Enable property level validation via the OOTB edit-validate rule "ValidPhoneNumber" which will prevent wrong entries.
Published January 31, 2016 - Updated December 2, 2021
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