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Support Article

Work queue is misaligned in case worker and manager portals



Work queue is misaligned in the case worker and the manager portals. This occurs post application update.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega 7.1.5 to Pega 7.4
  2. Launch the case manager or the case worker portal

Root Cause

The column layout has a fixed width.


Perform the following local-change:
  1. Change the column layout to dynamic layout (inline double grid)
  2. Add the below Cascading Style Sheets (CSS) in UserWorkForm:

    div[node_name="pyWorkBasketDetail"] .content-item.content-layout.item-1.flex.flex-row{
        width: calc(80.0% - 7.0px);

    div[node_name="pyWorkBasketDetail"] .content-item.content-layout.item-2.flex.flex-row{
        width: calc(20.0% - 7.0px);



Published August 15, 2019 - Updated December 2, 2021

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