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Support Article

Work search in pyCaseWorker returns the previous results



When searching for work in pyCaseWorker the first search returns the expected results, but if you open a work object and then search again the same (now incorrect) results are returned. The correct results are only returned once the open work object is closed. 

Error Messages

Not applicable.

Steps to Reproduce

  1. Login to the Case Worker Portal.
  2. Search for work and open a case. One work item is returned for example, "M-15".
  3. Search again for a different case or using different criteria.
  4. Search results are from the initial search.

Root Cause

A defect in Pegasystems’ code or rules.


This behavior is scheduled to be fixed in Pega 7.1.10.

Prior to this perform the following local-change: 
  1. Override @baseclass.pyWorkSearch section (it is available so can be saved into your application ruleset) and open the configuration settings for the Work-.pyWorkSearchResults section include.
  2. Change the first Data page parameters “SearchString” from “pyDisplayHarness.pySearchText”  to “.pySearchText”.
  3. Save the custom @baseclass.pyWorkSearch.
Suggest Edit

Published October 1, 2015 - Updated October 8, 2020

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