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Support Article

Work status Approved used for multiple purposes



Work status 'Approved' is used for multiple purposes as a result the current flow and use of statuses is confusing for the user

Error Messages


Steps to Reproduce

  1. Productdesigner user creates a product and sends it to the manager for review.
  2. Productmanager user approves the product, The status becomes Approved.
  3. Productdesigner user now sends it for release.
  4. Productmanager user releases the product.
  5. Again the status is Approved

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This issue is resolved by hotfix item HFix-22804

Published July 20, 2015 - Updated December 2, 2021

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