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Support Article

Work tab displays customer name incorrectly with &



When a list item ID containing an ampersand ("&") is displayed in a work tab, the string is displayed with html encoding "(&").

Error Messages

Not Applicable

Steps to Reproduce

1) Log into application.
2) Click Create New. 
3) Perform a search with last name as "CompanyName & CompanyName".
4) Open the result and notice that the name is not displayed properly in the tab.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-26872.

Published April 15, 2016 - Updated October 8, 2020

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