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Support Article

Work user and work manager portal are not working on IE 11

SA-8638

Summary



User with PRPC 6.1 SP2 system and even after installing the HotFixes HFix-9924 and HFix-6301, not able to use user and Manager portal in IE version 11. Also the default document mode of the browser is set to "Edge", instead of "5". UI does not render and shows blank screen.

Error Messages



Not Applicable.


Steps to Reproduce



1. Install the HotFix HFix-9924, HFix-6301 on a PRPC 6.1 SP2 system.
2. Log in into the manager portal on IE 11.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Resolution


Adding a meta tag <meta http-equiv="X-UA-Compatible" content="IE=5"/> to the rules
  • HTML @baseclass * Frameset
  • HTML @baseclass * framesetuser
renders workuser and workmanager correctly in IE11. As these are final rules, providing hotfixes.

This issue is resolved by hotfix item Hfix-21620(Frameset) and Hfix-21788(FramesetUser).

Published January 31, 2016 - Updated October 8, 2020

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