Support Article

WorkArea control is not working properly



User has replaced the deprecated workArea control with the dynamic controller.
User has configured a search in a tab layout with the dynamic controller in the tabs which has the search configured in it.
When the user is searching for the case in the portal the case in getting opened in the designer studio instead of the portal after the upgrade.

Error Messages

Not Applicable

Steps to Reproduce

  1. Try to open a case using pyID in the userPortal
  2. Use WorkArea Control to open it(Deprecated)

Root Cause

An issue in the custom application code or rules that the User has not upgraded the WorkAreaControl Properly.


Here’s the explanation for the reported behavior: Update the workAreaControl to Dynamic Container.

Use the below link for further information:


Published November 18, 2016 - Updated November 20, 2016

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