Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

WorkBasket and WorkList does not dispaly properly in Dashboard



User is not able to see the list of cases under the work list. User has saved the section “pyGroupBasketWork” in their application rule set, but it does not get picked at run time. At run time, Pega is picking the out-of-the-box (OOTB) section.

Error Messages

Not Applicable.

Steps to Reproduce

1. Login to the the PRPC portal as Team user.
2. Navigate to landing page for Team user.
3. Select 'Impacted Team Workbasket'. Observe that there is no work item for user, under work list view.

Root Cause

The user saved the OOTB section 'pyGroupBasketWork' to their custom class 'ABC-Work' and user was trying to add this section to another section "pyDashboardMiddle" which belongs to 'Data-Portal'.


This issue is resolved by saving all the sections or rules belonging to a portal class 'Data-Portal'  to the custom class 'ABC-Work' and ruleset. User also cleared the cache and restarted the server instance.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us