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Support Article

Workbasket and WorkList popups

SA-5142

Summary



Users report that selecting a workbasket or worklist value on the Process Work section of Smart Investigate displays the resulting listview in a new popup window instead of in the current frame.


Resolution



This issue is resolved through the following local change:
Update the Portal Gadget Associated to the Users in Question: (examples mygroupDD)
1. replace all calls to openQuery within the SIshowUserWorkList and SIshowWorkbasket function
with the four lines below:

var strUrl= pxReqURI + "?" + generateUrl('Rule-Obj-ListView','PegaSI-WorkList','WorkList','&UserID=' + strUserId + '&showHeader=true');
var oSafeUrl= SafeURL_createFromURL(strUrl);
strUrl= oSafeUrl.toURL();
window.location= strUrl;

2. Replace the generateURL parameters above with the parameters from the openQuery call

Update SIWorkbasketSelector rule
1. replace all calls to openQuery within the SIshowWorkbasket function
with the four lines below:

var strUrl= pxReqURI + "?" + generateUrl('Rule-Obj-ListView','PegaSI-WorkList','WorkList','&UserID=' + strUserId + '&showHeader=true');
var oSafeUrl= SafeURL_createFromURL(strUrl);
strUrl= oSafeUrl.toURL();
window.location= strUrl;

2. Replace the generateURL parameters above with the parameters from the openQuery call


 

Published January 31, 2016 - Updated October 8, 2020

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