Workbasket dashboard count showing zero
SummaryWorkbasket dashboard count is showing zero however there are cases assigned in the workbasket.
This issue started occurring after clearing the DB cache.
Error MessagesThe Flow Action pre-processing activity pzGetWorkgroupMetrics failed:
Steps to Reproduce
- Bring down nodes
- Clear all cache from SMA
- Clear DB cache(Truncate db tables)
- Delete Tmp folder from nodes
- Bring up nodes
- Login into the user portal and check the workbsket counts on the dashboard.
Root CauseA software use or operation error: Process applied was for a 7.1.6 system, should not have been applied to a 6.3 SP1 system.
ResolutionPerform the following local-change: Revalidate and Save
Revalidate and Save was required on several additional declare expressions as well.
Published February 27, 2017 - Updated March 2, 2017