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Support Article

Workbasket name in case manager portal



When CaseManager portal is launched and any particular WorkBasket is selected, a text such as "WORK IN XXXXX WORKBASKET" is shown.
In this XXXXX being the WorkBasket name, which is being picked from RuleName(Identifier) istead of ShortDescription.

This doesn't seem user friendly.

Ex: A WB has been created with identifier as TestWorkBasket with short description as "Test Work Basket".
When launched, this is shown as "WORK IN TestWorkBasket WORKBASKET", instead "WORK IN Test Work Basket WORKBASKET"

Error Messages

Not Applicable

Steps to Reproduce

1) Launch Case Manager Portal.
2) Select any WorkBasket whose Short Description is different from Identier.
3) Check the UI.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 

WorkBasket name is being picked from RuleName(Identifier) istead of ShortDescription.


BUG-191010, has been created and user have been informed. 

Published January 31, 2016 - Updated October 8, 2020

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