Support Article
Workbasket opens in a new window
SA-6879
Summary
When you open a workbasket, it opens in a new window instead of in the current window. On clicking on log off, the pop-up window is still open.
The log-off functionality has been customized by the user.
Error Messages
No error message
Steps to Reproduce
- Login to the application.
- Open any work object from My Group
- Log out of the applcation
Root Cause
&Resolution
The root cause of this problem is defect/misconfiguration in the PRPC operating environment.
Generally, when logout from the designer studio then pega will clean all open windows which are opened from OpenUrlInWindow api.
This is being handled for designer studio only.
This issue is resolved by following the below steps to make it work for other portals:
1. open the portal harness
2. Goto Scripts & Styles tab.
3. Add the pzDesignerStudioTopLevelScripts js.
Published January 31, 2016 - Updated October 8, 2020
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