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Support Article

Workbasket opens in a new window

SA-6879

Summary



When you open a workbasket, it opens in a new window instead of in the current window. On clicking on log off, the pop-up window is still open.
 The log-off functionality has been customized by the user.

Error Messages



No error message

Steps to Reproduce



-    Login to the application.
-
    Open any work object from My Group
-
    Log out of the applcation

Root Cause

&

Resolution



The root cause of this problem is defect/misconfiguration in the PRPC operating environment.

Generally, when logout from the designer studio then pega will clean all open windows which are opened from OpenUrlInWindow api.
This is being handled for designer studio only.

 
This issue is resolved by following the below steps to make it work for other portals:

1. open the portal harness
2. Goto Scripts & Styles tab.
3. Add the pzDesignerStudioTopLevelScripts js.

Published January 31, 2016 - Updated October 8, 2020

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