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Support Article

WorkItem opens in the same tab instead of new tab



After upgrade from PRPC 6.3 SP1 to Pega 7.1.8, when a work object is opened in a new tab using Internet Application Composer (IAC), it is opens in the existing tab instead.

Error Messages

Not Applicable.

Steps to Reproduce

1. Use a IAC Gadget with PegaA parameter of display and a PegaA_harness parameter value that is an end user portal harness.


<div id="PegaContent" style="overflow:auto;"

2. Open the portal thorugh IAC.
3. Click on the Listview to open a workitem.

Root Cause

When displaying a full end user portal with IAC the portal has to be initialized properly via Data-Portal.ShowDesktop. The proper way to accomplish this step is to use a gadget that calls Data-Portal.ShowDesktop.

<div id="PegaContent" style="overflow:auto"

This will initialize and load the users default portal. 

if the portal is dynamic this can be accomplished by calling a custom activity that sets pxThread.pxPortal and then calling Data-Portal.ShowDesktop:

<div id="PegaContent" style="overflow:auto"


The IAC gadget has been changed to call Data-Portal.ShowDesktop to properly initialize and display and end user portal.

Published July 31, 2015 - Updated October 8, 2020

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