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Support Article

WorkLink URL is formed incorrectly

SA-73233

Summary



WorkLink URL is formed incorrectly.


Error Messages


  Not Applicable


Steps to Reproduce

  1. Log in to the below URL to launch the User portal.

    http://xx.xx.xx.xx:xxxx/prweb/PRServlet

     
  2. Select a radio button and click Submit.
  3. From the top navigation menu, create an Agreement or Event and navigate till the Summary tab by providing all mandatory fields.
  4. Click Submit.
  5. Navigate to the Attachments list on the work flow and check the email notifications attached to the case.
  6. Open any email attachment and verify the work flow link. The link is similar to the below link without space in handle before work flow ID.

    https://www.yourweb.com/prweb/aggspend?pyActivity=Work-.Open&Action=Review&HarnessPurpose=Review&InsHandle=GE-FW-AGGREGATESPENDFW-WORKE-346971


Root Cause



An out-of-the-box worklink fragment was used in the email.
According to the JSP code, the appendStream() removed the '+' symbol. Hence, the URL is deformed.

The below code caused the issue.


appendString(pega_rules_utilities.encodeURLParameter(tools.getDatabase().getHandle(tools.getStepPage())));

encodeURLParameter returned the correct result which contained the '+' symbol. Hwoever, the appendStream() removed the '+' symbol.


Resolution



Perform the following local-change:
  1. Pass a parameter to the StringUtils.crossScriptingFilter() method.
  2. Pass the output of this method as the input to the appendString().

    Use the below code,


    appendString(StringUtils.crossScriptingFilter(pega_rules_utilities.encodeURLParameter(tools.getDatabase().getHandle(tools.getStepPage()))));

Published August 15, 2019 - Updated October 8, 2020

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