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Support Article

Worklist is not updated on clicking the sync icon

SA-58648

Summary



The worklist is not updated on clicking the sync icon. This occurs when the worklist is sourced from an editable data page.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create an offline application and run the application using the Pega Client for Windows
  2. Create cases on the desktop browser and attempt to sync them on client. The sync does not update the data


Root Cause



In pzDataSyncPackager, the data pages are cleared during sync if they are editable.


Resolution

Apply HFix-44620.
 

 

Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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